Frequently Asked Questions :
Answers
What is Reseller
Hosting ?
In short, Reseller hosting enables you to host and manage multiple websites
through a single login interface. You may host all your websites or resell
the space to make profit out of it.
The advantage of Reseller hosting is that you get one dedicated IP, your own
Private Nameservers like ( ns1/ns2.your-domain.com ), FREE Software and
Priority Support. |
Will you ever
contact my clients with your offers / promotions ?
As a policy, we will never contact our client's customers, may it be for
any reason. Incase we find some problem with any domain hosted under your
account. We will contact you and not the domain owner. |
Can I provide separate Control Panel
login to my clients ?
Yes, you can create separate domain level, mail level and client level
control panels using your master control panel. You can set separate limits
& preferences for each control panel you create. Let your client's manage
their hosting chores independently. |
Can I brand my Control Panel ?
Yes you can brand your control panel, with a logo or small banner. It
shall show up whenever your client's login to their control panel. |
Do you provide
any FREE Billing Software with Reseller Plans ?
Yes, we do provide FREE Billing Software so that you can automate billing.
This software comes as an option and not as compulsion. Hence it is your
choice to use it or not. To have it enabled, just open a support ticket and
we will license it for you. |
How soon are
accounts setup and ready for use ?
In general new account setups are completed in general within three hours,
however we guarantee 12 hour setup time.
Incase of any payment problems during the signup process, your account setup
might get delayed. In that case we manually do some verifications and then
queue your order for setup, in some extreme cases it might take longer than
our guaranteed setup time. |
Do I get a
discount for signing up for longer periods ?
Yes, we do honor long period signups with great discounts. Please refer to
your hosting plan for more details. |
Do you offer
discounts to non profit/charity organizations ?
Fortunately you will find all our plans well discounted with little room for
further discounts, still for special consideration, please email sales. |
Will you
maintain backups of my data ?
Yes, all domains are backed up on a weekly basis. You may also schedule
backup of your site through the control panel. We also recommend you to also
keep a local backup of your domains. |
Are any
e-commerce solutions available or included ?
Yes, we offer many popular Shopping carts, which can be installed
automatically through the hosting control panel. |
How often
are technical support representatives available ?
Technical support representatives are available 24/7 at the Support Desk to
help you with any questions and/or problems. However, our online live chat
is manned for 16 hours during the weekdays. Incase you need an immediate
assistance, you can call us anytime. |
What is Reseller
Hosting ?
In short, Reseller hosting is Multiple domain hosting. You may host these
domains for your own company or resell them to make profit out of it.
The advantage of Reseller hosting is that you get one dedicated IP to host
all your domains and a single login control panel to manage all your domains
and much much more.. checkout our reseller hosting section for more details. |
What is
your policy on spamming ?
We practice Zero-Tolerance policy in case of spam. Anyone found sending
unsolicited or unwanted emails (SPAM) from our servers will have his/her
account suspended / deleted. |
What is your
policy on adult hosting ?
We do not allow any Pornography, nudity, erotica, and sex-related
merchandising, including sites that may infer sexual content, or link to
adult content elsewhere. Anyone found violating this policy will have
his/her account suspended, or removed from our servers. |
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What payment options are available ?
Currently, we accept MasterCard, Visa, American Express, Visa Delta and Visa
Purchasing. We also accept paypal and direct wire transfers, for more
information on this, please email sales.
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What name will appear on my
credit card statement ?
Worldpay*Grabweb, is the name that will appear on your credit card statement for
our charge. If you paid via PayPal, then PAYPAL-Grabweb will appear on your
statement.
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What currency do you bill in ?
By default the billing currency is "US Dollar" (US$) but you will have a choice
to make the payment in "Pound Sterling" ( £ ) or EURO ( € ) at the payment page.
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How do I cancel my account ?
You may request cancellation of your account at any time by opening a ticket at
https://my.grabweb.net. Your account will
be cancelled and the recurring billing stopped.
A separate confirmation email by payment processor shall also be sent at your
email address.
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How do I apply for my 30 day
money back guarantee ?
If it has been 30 days or less since you've signed up and you'd like to cancel
your account and receive your money back, just open a ticket at the support desk
and we'll gladly refund your hosting amount.
Once you have applied for a refund, you will get an email confirming the same
and the charge shall be reversed to your credit card. Please note: Account
add-on, over usage or setup charges (if any) are excluded.
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RESELLER HOSTING
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